Fit & Fuelled,
Simplified.

1. 24-Hour Notice for Cancellations or Rescheduling

Please cancel or reschedule your session at least 24 hours in advance. This gives me time to offer the slot to someone else or adjust my day accordingly.

2. Late Cancellations, No-Shows, or Less Than 24 Hours' Notice

If you need to cancel, reschedule, or miss a session with less than 24 hours' notice (including no-shows), the full session fee will normally apply.

One-time courtesy waiver: As a goodwill gesture, I'll waive the fee once per client relationship for a late cancellation or no-show (your "get out of jail free" card). After that, the full charge applies to help protect my availability. I understand life happens — traffic, sudden illness, family emergencies — so feel free to reach out and explain. I'll review each case with empathy.

3. Exceptions for Serious Circumstances

In cases of genuine emergencies, serious illness, or injury, I may credit the session (or allow a makeup) instead of charging, especially with reasonable notice or documentation (e.g., doctor's note). This is handled case-by-case at my discretion — no guarantees, but I'll always try to work with you.

4. No-Refund Policy for Packages & Prepayments

All payments for personal training packages, sessions, programs, or any prepaid services are non-refundable. This includes upfront package purchases or recurring memberships. Unused sessions expire after 12 months and cannot be refunded or transferred if not used.

If your circumstances change (e.g., injury, relocation), we can discuss pausing your package, extending expiration, or transferring remaining sessions — let's talk openly.

5. If I Need to Cancel or Reschedule

If I have to cancel or reschedule with less than 24 hours' notice (except for true emergencies), you'll receive a complimentary makeup session or credit — no questions asked. Your time is just as valuable.